FREQUENTLY ASKED QUESTIONS

Our trackers work by inserting an unnoticeable tracking pixel into your email, and adding a few extra characters to the end of your ad links. These notify us whenever your emails are opened or your ads clicked on, sending us data about the recipient.

The trackers are simple for you to activate. You don’t need to know anything about coding, and we provide easy-to-understand instructions to guide you through the process.

Email trackers are activated by simply copying and pasting a small embed code onto the end of your email’s html code. We show you exactly where it goes, and it takes only a few seconds. For each link you want to include in your email, you just give us the link and we create a new version which you paste into the link field in your email service provider. Done!

Ad trackers are even easier to set up. Give us the link you wish to use in the ad, and we’ll give you a new version with a few extra characters added to the end to use instead.

Nope! Relax, our trackers are designed to be simple for anyone to activate. You don’t need to know anything about coding, and we provide easy-to-understand instructions to guide you through the process.

Email trackers are activated by simply copying and pasting a small embed code onto the end of your email’s html code. We show you exactly where it goes, and it takes only a few seconds. For each link you want to include in your email, you just give us the link and we create a new version which you paste into the link field in your email service provider. Done!

Ad trackers are even easier to set up. Give us the link you wish to use in the ad, and we’ll give you a new version with a few extra characters added to the end to use instead.

If you would still prefer to have your developer activate your trackers, we also make it simple for you to forward your codes to them from our site.

Our trackers work by pasting a small embed code onto your email’s html code. Simply find your code in the ‘My Campaigns’ section, paste the code into your emails html and send off your email.

If you need more help adding your tracker code, check out one of our guides here.

If your campaign receives more opens/clicks than you expect, you can easily increase your cap at any time from the My Campaigns page to immediately see your additional tracking results.

And if you need to top-up the credits available in your account to allocate to campaigns, you can also upgrade your saver plan or buy a one-off top-up of extra credits at any time. Or simply select Auto Top-Up next time you purchase and we’ll add [25% of current purchased credits per billing period] extra credits to your account if you run out within a billing period, direct debited to your chosen payment method.

Just go to My Campaigns and click on your chosen campaign. You will be taken to the Tracking Portal where you can see all the results for that campaign, and create your own customised report!

Yes. Your account with us is commitment-free. Cancel whenever you want, and you will no longer to be billed for any future periods.

Absolutely. The tracking data we receive from your campaigns is backed-up to prevent accidental loss, protected with SSL security certification, and kept strictly confidential. We will never release your data to any other party. We may combine the results with data from other campaigns in order to calculate anonymous, overall industry averages that we provide in our Tracking Portal to improve the quality of analytics available to you. But no one other than you, and those you choose to share your Insights Reports with, will ever see your data on its own or associated with your name.

Furthermore, you don’t even give us your mailing list or html code in order for us to track your campaigns. The only exception might be where you are experiencing a technical problem and we request to see your html code in order to help you resolve the issue. In such cases we delete the code from our system after your Support Query is resolved.

Simply click on our Support widget, located on every page of this website, to send us your query and we will get back to you within 48 hours.

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